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Sunday, September 11, 2011

Engaging Customers on mobile devices

It's been nearly three years now since I have been involved with Adobe Reader team on mobile devices. We have successfully ported Adobe Reader on nearly all major mobile platforms including Android, Blackberry playbook and Windows Mobile7. The journey in mobile technology world is not only thrilling but also gives you an opportunity to think beyond the boundaries of your work. Lots of  innovative ideas and brainstorming sessions on improving customer experience on mobile devices makes your office hours enthralling  and challenging at the same time.


Recently I was checking out the list of top 10 paid apps on android and iOS platforms. I categorized the mobile apps in two broad categories viz. those apps which solves some business problem and secondly those which just engages users with the amazing experience the app provides. The ideas around which these apps were built were not something unique and vast number of apps  built on similar lines co-exists in the marketplace. What is the difference that draws customer attention more on these bunch of apps ?


I laid my hands on few of these and noted few differences that might have caused individual's inclination towards using those apps. User Interface Design is one such attribute that gives shape and color to your idea. The end users firstly come face to face with how the software looks and thereafter comes the intelligence and the feature set. It is analogous to the first impression you create on opposite sex by the way you carry yourself, then be it your clothes or your mannerisms.Right color combination alongside the art work you use creates a lot of impact on the end user. That seems to be one of the prior reasons of Google search bar success and even Facebook over their rivals Yahoo and Orkut respectively.


Ease of use is another attribute that distinguishes a great app from a normal app. In mobile world, it becomes all the more important to not to clutter things in small window space. Too many options, tabs and windows may harm the overall outlook of your app. Ease of navigation across the windows and smooth transitioning makes your mobile app look more presentable. Google search bar in android smartphones is one such example of simplicity and effectiveness. This reminds me of famous TV advertisement by Bollywood actor Ranbir Kapoor for Tata Docomo's new ad campaign "Keep it simple silly" which has created an impression among the masses.


Discoverability is third such attribute that developers must keep in mind before shipping the final product out in the market. If you are developing an enterprise application for consumers, there is high probability that similar concept or feature set must be already available in the market. You may not want to loose out to flash your USP feature in your application in this highly competitive and volatile market. You must ensure that every effort is put to make your features easily discoverable to your customers.




I can not stop myself from writing about famous gaming app viz Angry Birds, which received tremendous response from users worldwide, with over 50 million downloads in just 1 year of it's release. It's a simple concept that involves employing a sling shot to propel small cannonball-shaped birds at fragile glass and timber houses occupied by green pigs. Now what keeps user's engaging is not the above mentioned factors but also the learn-ability factor that prompts users to align the projectile angles everytime they aim to destroy pigs. With each shot you sharpen your cognitive abilities and improves your performance to reach to next level. 


You might have the greatest of ideas but you need much more than an idea to create an impact on customer's mind.



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